- Terms and Conditions
GH Rewards is the global hotel rewards programme (“GH Rewards” or the “Programme”) as it may be provided from time to time to Programme members (“Members”, “you” or “your”) by Grange Hotels (GH), its affiliates, subsidiaries and related companies (“GH”, “we”, “us” or “our”). GH Rewards offers its members the opportunity to earn and redeem Points® at Participating Properties and redeeming Points with Partners. These terms and conditions (the “Programme Terms”) govern your membership and participation in GH Rewards and it is your responsibility to read and understand all of them. GH may at any time, in its sole discretion and without notice or liability, terminate, amend, modify or supplement GH Rewards, Programme benefits, or the Programme Terms. By becoming and remaining a member of GH Rewards, and receiving and redeeming Points, you agree that you have read, understood and accepted these Programme Terms as amended from time to time. Membership and Programme Benefits are offered at the sole discretion of GH, its affiliates, subsidiaries and related companies.
|1. GH REWARDS DEFINITIONS|
|a.||“Award Night” means a night at a Participating Property paid for by redeeming Points. Award Nights are subject to these Program Terms and the terms and conditions of the Participating Property.|
|b.||“Award Stay” means any stay at a Participating Property that includes one or more Award Nights.|
|c.||“Eligible Food and Beverages” means certain food and beverages charged to your room or paid for during an Eligible Stay.|
|d.||“Eligible Spa” means certain spa treatments charged to your room or paid during an Eligible Stay.|
|e.||“Eligible Night” means a night at a Participating Property that is booked at an Eligible Rate.|
|f.||“Eligible Rate” means a rate identified in GH reservation system or Participating Property reservations systems as eligible for Points. An Eligible Rate does not include, without limitation, the following: Award Nights, employee rates; friends and family rates; airline crew rates; travel agency employee/bookers rates; certain promotional and package rates as stated; rates paid using a free night voucher and other complimentary or barter rooms; rates booked through Online Travel Agencies (OTAs), whether such rates are direct, auction or bid rates, group reservations and tour operator reservations; and certain other rates booked through third parties.|
|g.||“Eligible Stay” means one or more consecutive Eligible Night(s) at the same Participating Property, regardless of the number of check-ins or check-outs that occur during that stay.|
|h.||“Silver” “Gold” or “Black” “Status” means an individual member’s status in GH Rewards with different and/or additional Program Benefits according to status, as determined by GH or Participating Property.|
|i.||“Participating Property/ies” means certain hotels and properties operating under GH; including Spas, Health Clubs or other brands or concepts that may be added by GH that provide Benefits to GH Rewards members from time to time. Participating Properties and the Program benefits provided by each Participating Property are subject to change at any time without notice.|
|j.||“Benefits” means any services or facilities offered to GH Rewards Members as part of their GH Rewards membership by GH, its Participating Properties and Partners.|
|k.||“Partners” means third parties and their service providers that provide Benefits to GH Rewards Members from time to time. Partners and the Program Benefits provided by each Partner are subject to change at any time without notice. Nothing in the Program Terms is intended to or shall create or establish any agency, partnership or joint venture relationship between us and our Partners.|
|l.||“Room Charges” means the Great British Pound (GBP) amount of the Eligible Rate paid during an Eligible Stay. Room charges do not include tax, incidental or third party charges incurred and charged to the room, such as charges for telephone or other communications services, laundry, pay-per-view movies, entertainment, recreational facilities, restaurants, banquets, catering or gift shops.|
|i.||Eligibility: Application for Membership in GH Rewards is open to individual persons who are of majority age in their place of residence. GH Rewards Members must provide and maintain an operational email address and an up-to-date physical address, including city, postcode, state or province, and country of residence. An individual may maintain only one GH Rewards Membership and may only earn Points through one Program at any Participating Property, not multiple Programs. Membership and participation in GH Rewards is void where prohibited by applicable law, rule or regulation. In the event that any authority or court of law anywhere in the world deems that GH Rewards is unlawful in any jurisdiction, the Program will be immediately withdrawn without liability to you.|
|ii.||Enrolment: You may apply for membership in GH Rewards online at www.GHRewards.com. Should you have any questions, please speak to us using the telephone details below. We may, in our sole discretion and without any liability to you, accept or decline your application for membership in GH Rewards. If we accept your application for membership, we will establish a GH Rewards account in your name.|
|iii.||Membership Obligations: As a GH Rewards Member, you agree to comply with these Program Terms, the applicable terms and conditions of our Partners, and all applicable laws, rules and regulations. You agree that your participation in GH Rewards is entirely at your own risk. You agree that if you object to any of these Program Terms, or any modifications thereof, or otherwise become dissatisfied with GH Rewards, your only recourse is to terminate your membership. You agree that you are responsible for restricting access to and maintaining the confidentiality of your GH Rewards membership number, account, password. You also agree to promptly notify us if you believe your password has been stolen or compromised. You agree that you will provide accurate and up-to-date information to us at all times and to promptly amend online or notify us of any change in your information. You understand that the receipt of benefits as a GH Rewards Member may be subject to tax liability, and agree that any tax liability, including disclosure, with respect to your membership in GH Rewards is solely your responsibility.|
|iv.||Expiration of Points and Termination of Membership:|
|C.||GH Rewards Tier/Status Structure: Members may qualify for upgraded membership/tiers in the GH Rewards Program. Tiers are named as Silver, Gold and Black.
Silver: open to all members joining GH Rewards in accordance with GH Rewards terms and conditions
Gold: open to all members staying 40 or more eligible nights.
Black: open to all members staying 100 or more eligible nights.
Once qualified for Gold or Black Status, you will maintain that status indefinitely or unless your membership is revoked as outlined in clauses 2. c and d.
|i.||Online Account: Once you are enrolled in GH Rewards, GH will endeavour to credit your account with Points on a timely basis. This may be up to 14 days following departure. You are responsible for verifying that Points are properly credited to your GH Rewards account. Any claim for Points not properly credited must be received by GH with supporting documentation within three (3) months of the date of the claimed accrual of such Points. Points cannot be credited for a previous financial year.|
|ii.||Transfers: Except as expressly allowed in these Program Terms or with GH’s written consent GH Rewards Membership, Points, Award Nights, Gold or Black Status and other Program Benefits may not be sold, exchanged, bartered, brokered, transferred, purchased, auctioned or given away, including without limitation as part of a domestic relations matter, divorce, inheritance, or otherwise by operation of law.|
|iii.||No Cash Value: Except where required by law, Points have no cash value and do not constitute member property. Accumulation of Points does not entitle members to any vested rights with respect to any awards or the Program. As a GH Rewards Member, the only right you acquire in Points is the opportunity to surrender them for redemption in accordance with these Program Terms.|
|5. GH REWARDS FOR BUSINESS:|
|i.||Company Program Enrolment: Companies may apply for membership in GH Rewards for Business by contacting their Account Manager in the first instance at a Participating Property. We may, in our sole discretion and without any liability to you, accept or decline your application for membership in GH Rewards for Business. If we accept your application for membership in GH Rewards for Business, we will provide you with a GH Rewards for Business member number, a Corporate Account ID, and a link to a private booking webpage to use for reservations. No individual/employee in the company may apply for individual membership to GH Rewards if the Company chooses to join GH Rewards for Business. All points earned would be added to the company account.|
|ii.||Account Administrator: You must appoint one authorized representative who is 18 years of age or older to act as the account administrator on behalf of the Company. The Account Administrator is the primary contact for the Company, and is responsible for maintaining accurate records and controls over the company’s participation in GH Rewards for Business. The Account Administrator is responsible for ensuring that participation in the Program complies with the applicable policies and practices of the Company. You must notify us of any changes to the Account Administrator. We may require from time to time evidence that the Account Administrator is qualified and has been duly appointed and authorized by the Company. All actions of a GH Rewards for Business Member’s directors, employees, and agents will be deemed to be an action of the Member Company.|
|iii.||Earning Points: GH Rewards for Business members may earn 25 Points for every one night booked and 20 points for every £50 spent on Eligible Food and Beverages and relevant Spas at Participating Properties. You must provide your GH Rewards for Business Member Number when the reservation is made, at check-in or upon departure. Points cannot be added to your GH Rewards Account once you have departed the Property. If requested, you must produce a valid company ID to earn and/or redeem points in GH Rewards for Business.|
|iv.||Points are considered earned once the stay has been completed, all charges have been fully paid, and the Points have been added to your Account. Points are not available for redemption before an Eligible Stay has been completed, fully paid and added to your account. All other Program Terms apply.|
|v.||Redeeming Points: GH Rewards for Business Members may only redeem Points through the account administrator. The account administrator may redeem Points on behalf of any individual authorized by the GH Rewards for Business member. When redeeming Points, Companies must ensure they comply with the Bribery Acts 2010 and 2012. Companies will indemnify GH for all and any liability arising under this legislation.|
|vi.||Cancelling Award Nights: Award Nights may be cancelled 24hrs prior to the date of arrival without incurring a cancellation charge. All Award Nights cancelled within 24hrs will result in the appropriate points being deducted from your account. All Award Nights will be charged and this also includes Award Nights when a member may depart earlier than anticipated.|
|vii.||Cancelling Eligible Food & Beverage or Spas: Eligible Food & Beverage and Spas may be cancelled 24hrs prior to arrival without incurring a cancellation charge. All eligible Food and Beverage and Spas cancelled within 24Hrs will result in the appropriate points being deducted from your GH Rewards account.|
|viii.||At Participating Properties: GH Rewards for Business Members may redeem Points for Award Nights at Participating Properties, subject to availability. All other Program Terms apply.|
|ix.||Through Partners: GH Rewards for Business Members may redeem Points with our Partners where applicable. All other Program Terms apply.|
|x.||GH Rewards for Business Tier/Status Structure: Companies who register with GH Rewards for Business will not qualify for upgraded membership/tiers in the GH Rewards Program. Membership in GH Rewards for Business will be considered as Silver Tier for the duration of your membership.|
|ii.||Subject to Applicable Law: Membership and participation in GH Rewards, and the collection and redemption of Points, is subject to and may be void where prohibited or restricted by applicable local law, rule or regulation, or employer’s or customer’s policies or requirements.|
|iii.||Currency Conversion to Great British Pounds (GSP): All amounts settled in a currency other than GBP will be converted to GBP at a conversion rate determined by us in our sole discretion.|
|iv.||Disclaimer of Warranties and Limitation of Liability:
GH OFFERS GH REWARDS, THESE PROGRAM TERMS, AND ANY OTHER RELATED SERVICES AND PRODUCTS “AS-IS” AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR OR ANY PURPOSE, DESIGN, ACCURACY, CAPABILITY, SUFFICIENCY, SUITABILITY, CAPACITY, COMPLETENESS OR AVAILABILITY. WITHOUT LIMITING THE FOREGOING, GH DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT GH REWARDS OR ANY OTHER RELATED SERVICES AND PRODUCTS WILL BE UNINTERRUPTED, WITHOUT OMISSIONS OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED OR CHANGES IMPLEMENTED. YOU AGREE THAT UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, WILL GH, ITS OWNERS, AFFILIATES AND SUBSIDIARIES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES AND AGENTS HAVE ANY LIABILITY OR RESPONSIBILITY WHATSOEVER FOR, AND SHALL BE HELD HARMLESS AGAINST, ANY LIABILITY FOR ANY INJURIES, LOSSES OR DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES TO PERSONS, INCLUDING WITHOUT LIMITATION PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE ARISING IN WHILE OR IN PART, DIRECTLY OR INDIRECTLY, FROM MEMBERSHIP OR PARTICIPATION IN GH REWARDS REWARDS OR USE OF AWARDS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore such exclusions may not apply to you. In the event that GH are held liable for any damages related to such matters, your sole and exclusive remedy will be limited to reimbursement for services or products paid by you.
|v.||Indemnification: You agree to indemnify, release and hold harmless GH, the Participating Properties, and our Partners, and any of their parents, subsidiaries and affiliates, and their respective directors, officers, employees and agents, from any liability, costs, damages and fees (including attorneys fees) arising out of any claims related to your membership in GH Rewards Rewards.|
|vi.||Program Modifications or Termination: In addition to any other nights already referred to, GH reserves the right at any time, in our sole discretion, with or without notice and without any further liability or obligation, even though changes may affect the value of Points already accumulated, to (i) add, modify, delete, change, suspend or terminate (“Change”) GH Rewards, in whole or in part; including without limitation any of the rules, procedures, conditions, benefits, awards, award levels, Participating Properties, Partner affiliations and opportunities, earning terms, redemption rules, or award availability (ii) Change these Program Terms, in whole or in part; (iii) Change any GH Rewards offers; (iv) Change the ability to redeem Points in whole or in part; (v) Change the procedures for redeeming Points, including the number of Points required for redemption; (vi) Change the ability to accrue Points, including but not limited to imposing time limits and changes in Point values, in whole or in part; or (vii) assign in whole or in part GH Rewards to any related or unrelated entity. Upon assignment, the performance of the obligations herein will thereafter be the sole and direct responsibility of that entity. In the event of the termination of GH Rewards, all Points not redeemed by the termination date of GH Rewards Rewards will be forfeited without compensation or any further obligation or liability, and no redemption of Points will be honoured thereafter. In accumulating Points and otherwise participating in the Program, you may not rely upon the continued availability of GH Rewards, or any earning, redemption, or other offers made in connection with GH Rewards. All offers are available while supplies last, subject to any applicable cancellation policies, and are subject to change and/or revocation without notice. Program account information is our proprietary information and may be accessed by members only for the purpose of obtaining information regarding their account. We reserve the right to audit or investigate Program accounts and information at any time without notice to ensure compliance with Program Terms. During the course of an audit or investigation, information may be shared with parties assisting in such audit or investigation.|
|vii.||Governing Law and Interpretation: These terms & conditions are subject to English Law. And any dispute is subject to the exclusive jurisdiction of the Courts of England and Wales.|
YOU AND GH HEREBY WAIVE ANY RIGHT (I) TO A TRIAL BY A JURY, OR (II) TO PARTICIPATE IN A CLASS ACTION IN COURT OR IN CLASS-WIDE ARBITRATION, WHETHER AS A CLASS REPRESENTATIVE, CLASS MEMBER OR OTHERWISE. You also waive any and all rights to bring any claim or action related to such matters in any forum beyond one (1) years after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based. All interpretations of these Program Terms shall be at the sole discretion of GH. The English language version of these Program Terms governs even where the terms may have been translated into a language other than English.
|ix.||Force Majeure: Our failure to administer GH Rewards in accordance with these Program Terms because of and including (without limitation) terrorist activity or serious potential for terrorist activity whether within the proximity of the Property, misconduct of Property staff and/or guest, political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, military activity, governmental or regulatory action, industrial dispute, act of God, war, failure of power or machinery or for any other reason beyond our reasonable control will not be deemed a breach of these Program Terms.|
|x.||Entire Agreement/Waiver: These Program Terms and the other terms expressly referenced herein and linked hereto constitute the entire agreement between you and us regarding your participation in GH Rewards, your opportunity to earn and redeem Points through GH Rewards, and your entitlement to any other benefits of GH Rewards, and supersede all prior agreements between us, whether oral or written, including, without limitation, all previous versions of these Program Terms. If we fail to act with respect to your breach or anyone else's breach of these Program Terms on any occasion, we do not waive our right to act with respect to future or similar breaches.|
|xi.||Severability: If any provision of these Program Terms is held by a court of competent jurisdiction to be void, invalid, contrary to law, or unenforceable for any reason, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Program Terms shall remain in full force and effect.|
|xiii.||Trademarks: GH REWARDS, GH Rewards, GH Rewards Rewards, GH, Spas, Health Clubs or other brands or concepts that may be added by GH and any other current and future trademarks and service marks associated with GH Rewards are service marks and trademarks of GH, or its affiliates or subsidiaries, and may not be reproduced or utilized in any way without the express, prior written consent of GH.|
|xiv.||Administration: GH administrators and promoters of GH Rewards creates and launches marketing and promotional campaigns on behalf of GH, Participating Properties and Other Partners and manages the relationships between GH Rewards and its Partners. GH, its affiliates and subsidiaries may from time to time sell Points to third parties, including Participating Properties and Partners, and redeem Points for cash (including, without limitation, Points received from Participating Properties), airline tickets and other merchandise from our Partners.|
|xv.||Assignability: You must not assign and rights under this agreement, GH may assign its rights under the agreement subject to providing you with written notice.|